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Privacy Policy

Last Updated: August 7th, 2025

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Bob (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our digital platform offering online coaching and therapy services for expatriate families (the “Platform”).

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1. Information We Collect

We may collect the following information:

  • Personal details you provide during account creation (e.g., name, email, password).

  • Billing and payment information (processed securely via our payment provider; we do not store credit card details).

  • Session history and preferences to personalize your experience.

  • Technical data such as IP address, browser type, and cookies (see Cookie Policy).

 

2. How We Use Your Information

We use your data to:

  • Create and manage your account;

  • Deliver coaching and therapy services;

  • Process payments and manage subscriptions;

  • Communicate important updates or support information;

  • Improve our services and user experience;

  • Comply with legal obligations.

 

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal grounds:

  • Contract: to provide the services you subscribe to;

  • Consent: when you agree to optional features or communications;

  • Legal Obligation: where required by law;

  • Legitimate Interest: to ensure platform security and service improvement.

 

4. Data Sharing

We do not sell or rent your personal data.
We may share your data with:

  • Trusted service providers (e.g., payment processors, hosting services);

  • Professional coaches/therapists providing sessions through Bob;

  • Authorities if legally required.

 

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes above or as required by law.

 

6. Your Rights

Under the GDPR and other applicable laws, you have the right to:

  • Access, correct, or delete your personal data;

  • Withdraw consent at any time;

  • Request a copy of your data;

  • Restrict or object to certain processing.
    To exercise your rights, contact us at team@bobonboard.com.

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7. Clinical Data Privacy 
Your personal information and session notes are used solely for your therapeutic follow-up. They are securely stored and accessible only to your assigned practitioner. You can access, correct, or request deletion of your data by contacting team@bobonboard.com. By booking a session, you consent to this processing in compliance with GDPR.

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8. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

 

9. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: team@bobonboard.com
Company Name: BOB MENTAL HEALTH

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