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Terms and Conditions

Last Updated: August 7th,  2025

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Welcome to Bob, a digital platform offering online coaching and therapy services for expatriate families. Please read these Terms and Conditions (“Terms”) carefully before using our services. By accessing or using Bob (the “Platform”), you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

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1. About Bob

Bob is a SaaS platform providing coaching and therapy sessions online. Our services are designed for individuals, families, and organizations seeking mental health and well-being support, with a focus on expatriate life challenges.

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2. Eligibility

To use our services, you must:

  • Be at least 18 years old;

  • Create an account with accurate, complete information;

  • Accept responsibility for all activities under your account.​

 

3. Services Offered

Bob provides:

  • Free Access Plan: limited features with the option to purchase additional sessions.

  • Paid Plans:

    • Individual Plan: subscription for individual users.

    • Family Plan: subscription for family use.

  • Corporate Plans: tailor-made packages for companies, available upon request.

 

4. Payment and Billing

  • All paid services are billed in advance.

  • Prices are displayed in AUD and may be subject to applicable taxes.

  • Payments are processed securely via our payment provider.

  • Subscriptions renew automatically unless cancelled before the next billing cycle.

  • No refunds are issued for partial months or unused sessions, unless required by law.

 

5. Use of the Platform

You agree to use Bob only for lawful purposes and in a respectful manner. You may not:

  • Share your login credentials with others outside your plan;

  • Misuse, copy, or resell any content or services;

  • Use the Platform to harass, abuse, or harm others.

 

6. Data Protection & Privacy

We collect basic personal information to create and manage your account (e.g., name, email, billing details).

  • Data is processed in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

  • We do not store payment information; all transactions are handled by our secure payment partner.

  • For more information, please refer to our [Privacy Policy].

 

7. Disclaimer & Limitations

  • Bob provides coaching and therapy services but does not replace emergency medical care. If you are in crisis, please contact your local emergency number immediately.

  • We make every effort to ensure availability, but we do not guarantee uninterrupted access.

  • To the maximum extent permitted by law, Bob shall not be held liable for indirect, incidental, or consequential damages.

 

8. Termination

We may suspend or terminate your account if you violate these Terms. You may cancel your subscription at any time through your account settings.

 

9. Governing Law

These Terms are governed by the laws of Australia.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Melbourne.

 

10. Contact Us

If you have questions about these Terms, please contact us at:
Email: team@bobonboard.com
Company Name: BOB MENTAL HEALTH

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